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How to Choose the Right Commercial HVAC Company

September 27, 2019

Your commercial property is one of your greatest investments. And although it is easy to let things like routine maintenance slide, it is not a sound financial decision. To keep your HVAC system working optimally, and to stave away the need for costly repairs that can lead to downtime, commercial HVAC companies are a must. But not all of them are equal. So before you hire one, make sure you know what you need, what they need to provide, and what their qualifications are!

Determine Your Needs

When it comes to commercial HVAC, there are times when a business needs a company that is available 24/7 for emergency repairs and immediate service. And then there are other times when a repair can wait for normal business hours. If you run an operation where heating and cooling is critical to your operations, then make sure to find a commercial HVAC company that is available around the clock. It is worth it to pay for a responsive service than to risk your inventory or your production waiting for normal business hours.

Do They Provide a Free Evaluation?

The best commercial HVAC companies will provide a free evaluation of your system. Providing an inspection without cost indicates that they care about their clientele. And it also shows that they aren’t just a fix-it company. Rather, it demonstrates they are about preventative care and taking care of your system before there is a need for a costly emergency call. If they offer a free evaluation, it is also a good time to make sure that you have the appropriate equipment. And also, it ensures that you are operating with the most energy-efficient system possible.

Get it in Writing

Before you decide to use an HVAC on a regular schedule, make sure to get all estimates and quotes for service in writing. If you can’t seem to get an answer about how much it will cost or have to chase a quote, that is a huge red flag! Also, if they can write out an itemized plan of what needs to be done, you might be able to upgrade over time. And also, you can foresee what future costs will be to build them into your budget instead of abstract maybes and hidden fees.

Ask for a List of Previous Clients

The internet is an excellent place to find commercial HVAC companies, but there is no substitute for word of mouth. Not only will previous clients tell you what they loved about the service they use, they might have some insight into what they didn’t love so much. If the company you are considering won’t give you references, it is a good idea to keep looking!

What Does Their Website Look Like?

In the new age of technology, a website is the best representation you have as a company or business. If you go to an HVAC company's website and you can’t find any information about pricing, that means that they probably have a sliding scale. And that is never a good financial choice for you. Also, the company you hire should have testimonials and previous customers singing their praises. If they don’t, then there might not be anyone singing.

Are they Licensed and Insured?

It might seem like a no-brainer, but it is your responsibility to verify that a company is licensed and insured. And telling you that they are isn’t enough. The HVAC company you choose should be able to present their certifications and license documents upon request. It is a great idea to trust…just make sure to verify!

Check Their Certifications

All HVAC companies should be certified by NATE and EPA; it is an industry-standard. The only way to know for sure that you are hiring someone who has the training and expertise necessary to care for your HVAC equipment is by seeing proof of their expertise.

Do They Offer a Warranty

Any reputable company should offer a warranty not just on the units they sell but on the craftsmanship of the install. The warranty is the only recourse you have if something goes wrong. Most companies will offer an extended warranty to cover things that are outside of the original manufacturer’s one. And in most instances, that is a great way to cover yourself for the long term.

Your commercial property or business is one of your greatest assets and liabilities. Make sure that it is operating optimally and that you are maintaining it correctly to protect your bottom line. Although your HVAC system might not be foremost on your mind day-to-day, it is imperative to have it regularly maintained and professionally serviced by a company that you trust. Custom Climate Heating and Air is one of the leading commercial HVAC companies in Charleston and the surrounding areas because we put our clients first. And we seek to deliver the highest quality service and professionalism possible. Contact us today for a free evaluation and a quote in writing!